FAQ

We are now offering Airbnb Experiences where you can visit our farm in the Dublin mountains, a 25 minute drive from Dublin City Centre. Bring your work colleagues, friends or family for an enjoyable and buzzing day out in the beautiful settings of the Dublin mountains.

Click here for more information: https://www.ollysfarm.ie/farm-events

All online deliveries are picked up by our courier partner twice a week on Mondays and Thursdays. Any orders placed from Thursday to Sunday will be picked up on Monday and any orders placed from Monday to Wednesday will be picked up on Thursday.

NATIONAL ORDERS

Currently, any online orders made, can only be delivered within the country of Ireland.

INTERNATIONAL ORDERS

We would love to build our network globally. Any international orders can be made by contacting us directly by email: olly@ollysfarm.ie

At this time we do not issue refunds unless your order is damaged, at which point we will issue full replacements at no cost to you. We do ask that you provide a photo of the damaged goods, so that we can relay that back to our couriers.

Please email us with any issues at: olly@ollysfarm.ie

Our courier company will attempt to deliver to you two times. We recommend that in the notes section on the checkout page you add any special instructions to help the courier. This can be a safe place to leave your package or a neighbour to leave your parcel with.

As we keep bees in several locations around Dublin and North Wicklow, we try to stock the honey nearest to the shop we are supplying, to keep it local. Check out this link for a list of all our local stockists: https://www.ollysfarm.ie/stockists

We will deliver our 100% raw. local honeys direct to your door on a regular basis. You choose the package that suits you and how often you would like to receive it.

You can choose any package you want when you first subscribe. If you want to change your package after you have made your first payment you will need to email us at: olly@ollysfarm.ie

and then subscribe to a new package.

From time to time nature and the honey bees don’t always produce enough of the exact same honey, so from time to time we reserve the right to substitute one type for another. We will always guarantee that whatever type you receive, will always be direct one of our 100% raw, local honey or one from our infused range.

Your billing cycle begins on the day you place your order.

For example, if you subscribe on 22nd March, you will make your first payment on that date. After that you will be billed on 22nd day of every month.

If you subscribe to a monthly package on the last day of the month the payment will always be taken on the last day of every month. So if you have subscribed on January 31st the next payment will be taken on 28th February.

If you subscribe near the end of the month but not on the last day of the month the date will move:

For example, if a monthly subscription is purchased on the 29th December, the next 4 payments will be charged on:

• 29th January – not the last day of the month

• 28th February – note that the date has switched to the last day of the month as there is no 29th day in February when it is not a leap year

• 31st March 2013 (last day of the month)

• 30th April 2013 (last day of the month)

You can cancel at anytime.

Please email us to cancel at this email address: olly@ollysfarm.ie

After cancelling, we will not charge you for any subsequent payments, but you will receive a final package if you have already paid for that month.

When you place your order fill out the shipping address section of the website with the name and address of the person you would like to give the gift to.

We will deliver it to them for you.

For a gift, you will be debited from your account on the basis you have chosen, for example if you pay for 2 jars every 3 months you will be charged every 3 months.

Your gift recipient will receive their box of honey for the period you have chosen.

Mankind has eaten honey for at least 9000 years and it keeps for an incredibly long time.

Honey remains one of the most sustainable, delicious sweeteners available to us today. Raw honey is best described as honey “as it exists in the beehive.” It is extracted from the beehive, strained and poured straight into the bottle, bypassing commercial processing methods.

Most honey today that you buy in a supermarket is pasteurised (heat treated to 161 Fahrenheit or higher) – two main reasons for this are to stop fermentation and to be able to strain it: the modern market like their honey completely smooth.

To get honey that is the same as the honey from the hive, you should buy honey that is not heated during extraction.

Most cheap supermarket honey contains a legal percentage of added syrup but can still be classed as honey.

All honey will at some point turn to sugar crystals. Some other terms for it are sugared, granulation, solidifying and crystallising, this is a natural process.

The crystals may be large or small, a grainy, sandy type or smooth and creamy type. What makes it crystallise is due to the type of flower the honey bee visited when they gathered the blossom’s nectar.

The floral source determines whether the honey will turn into a solid form quickly or not. Some honeys while raw will stay in a liquid form for some time. Other honeys will turn to a solid form within a few weeks. This is due to how stable the sugar crystal is in the nectar.

This is not honey turned bad, or bad quality honey. To turn it back to a liquid gently warm the jar in hot (not boiling) water.

In a cool dark cupboard at room temperature. Honey doesn’t need to be stored in the refrigerator.

Honey is a great substitution for sweeteners in coffee, tea, baking, smoothies, salad dressings and sauces—and that’s just the beginning! Try topping your biscuits, ice cream, or even pizza with Ollys Farm honey for a touch of sweetness that’s just right.

Honey flavors are influenced by the type of flowers from which bees gather nectar. Each geographical region produces its own distinct flavor.

Babies under one year of age should not be given honey. Honey can, in extremely rare circumstances, contain a spore of a bacterium called clostridium botulinum. This can cause a rare form of food poisoning (botulism) in newborn babies.